Contact Customer Care-
Customer Service Hours:
Monday-Friday: 10:00AM to 6:00PM EST
Saturday-Sunday: 11:00AM to 1:00PM EST
Closed on major holidays.
Email: Support@sneakfoot.com (Preferred) Quick form below.
Phone: 1-804-499-8812 Line 1 or 2 if applicable (Office Phone for employment inquiries)
EU Phone: +442031291507 (Please contact via email inquiry first)
Please only call once, and leave a voice message if we do not answer. In an effort to control spam, our phone lines are open at random and may not correlate with regular business hours. Thank you for understanding.
Text Support: 1-804-499-8812 (NEW 5/4/2020) Email still preferred.
Using text support forwards your messages right through to staff members companies phones who can offer live support from their hosting applications. Please be patient if you text us, we will attempt to reply soon, but will reply as long as your message is not spam and does not contain explicit language or images. These are still privy to our normal business hours with a few exceptions. Text are responded to usually within a few hours.
*You may send text if you call outside of business hours as our office phones will transcript them. This will help us be better prepared when we call you back, should we miss your call for any reason.
Alternate Contact Methods-
- Instagram Direct Message our page @SneakFootCo (No Guarantees)
- Facebook Support staff via our page: Sneak Foot Co
We ask kindly, that for all orders processed through your debit or credit card issuer, that you contact us initially. Please, attempt all contact avenues and don't be afraid to send an additional message if your matter is urgent. We appreciate the level of trust and transparency we can have with our clients.
Additional - To help control excessive messaging.
Please do not contact us regarding order updates unless 13 business days (no weekends included) + 2 processing days have passed. We are often overwhelmed with support tickets and messages on orders that 98% of the time that do not fall into this category. Meaning, most inquiries are still within those parameters. (As true delays are often rare, but do occasionally happen.) We understand you want your order, but once it's placed, within 3-5 business days you can expect it to be en route to us for authentication, and when it ships from us, the time is around 1-3 business days with tracking auto-emailed. The delivery time is an open estimate should any logistic or shipping companies be behind. If it's for anything else, we are more than happy to address it. No, we will not ignore order inquiries, but know that they may be pushed to the bottom of our ticket list if they are issued within estimated delivery times. Thanks, this helps us a lot as we grow!
Sneak Foot Co LTD
Sneak Foot Co LTD is an independent resell site, items we carry on this website are authenticated by our team of professionals prior to shipping out.
Please allow up to 24-48 hours for a response. Instagram support is often overwhelmed with the amount of daily messages, so please be sure to reach out via email if your matter is urgent. We work quickly to handle all email requests and respond accordingly. If you haven't received a response from us, please be patient and do not send another email. Be sure to check your spam folder as well. If calling our Support Line, please leave a message as we will follow suit and give you a call back or text. Please be ready with order information. Currently, emailing is the best way to receive support, even for general inquiries and questions. We might not be able to respond to you on social media, but will certainly try. We ask that our phone number is used regarding service & order inquiries, checkout issues, and employment opportunities only.
Located: (Operational, Mailing, ETC.)
Sneak Foot Co LTD
112 BURREN RD,WARRENPOINT,
NEWRY. CO. DOWN,
NORTHERN IRELAND, BT34 3XT
EU Phone: +442031291507
MAILING AND RETURNS:
9962 Brook Road #808
Glen Allen, VA United States
US Phone: 18044998812
All mail and forwarding inquiries we ask to send to our US location.
(New Locations Coming In Fall 2020)